第一天
您好，我是RIPPA厂家客服。看到您在Facebook反馈的[具体问题]，想帮您尽快处理。为避免中间环节沟通不畅，我们直接安排工厂工程师一对一为您跟进，请您提供机器铭牌照片和联系方式，工程师会尽快联系您。
Hello, this is RIPPA customer service. We saw your feedback on Facebook regarding [specific issue] and would like to help resolve it as soon as possible. To avoid any miscommunication through intermediaries, we will arrange a factory engineer to assist you one-on-one. Please provide a photo of your machine’s nameplate and your contact information, and the engineer will reach out to you shortly.
第二天
您好，昨天发送的信息不知是否看到？如已看到，请提供机器铭牌照片和联系方式，工程师已在待命，收到后即刻联系您。
Hello, have you seen the message we sent yesterday? If so, please provide the nameplate photo and your contact information. Our engineer is on standby and will contact you immediately upon receipt.
第三天
您好，因未收到您的回复，暂时无法为您推进售后流程。如您仍有需求，可随时回复本条消息，或发送相关信息至官方客服邮箱：customerservice@rippa.com，我们会继续为您服务。
Hello, we have not received your reply, so we are unable to proceed with the after-sales process at this time. If you still need assistance, please feel free to reply to this message or send your request to our official customer service email: customerservice@rippa.com. We will continue to be here for you.