技术类回访
Dear Mr. ,
How are you!
I hope this email finds you well. I’m from the RIPPA group’s After – Sales Team.
We sincerely thank you for choosing our excavators and value your trust in us.
To ensure that we continue to deliver exceptional service and provide you with a better experience, please rate the service of our after-sales engineers. We will make improvements based on your feedback. We truly appreciate your cooperation in this matter.
Please rate this service (from 1 to 10 points).
Your feedback is vital for us to improve our service. If you have additional comments or suggestions, please feel free to add them below.
Thank you again for your time and support.
We look forward to serving you better in the future.
Kind regards,
RIPPA GROUP
机器质量类回访
Dear Mr. ,
How are you!
I hope this email finds you well. I’m from the RIPPA group’s After – Sales Team.
We sincerely thank you for choosing our excavators and value your trust in us.
To ensure that we continue to deliver exceptional service, we’d appreciate it ,if you could share feedback on your recent after – sales experience using the following 1–10 scale (1 = lowest, 10 = highest):
- How satisfied are you with the outcome of the after – sales service for your excavators?(score: )
- How satisfied are you with the efficiency of our after – sales service response and resolution?(score: )
- How would you rate the professionalism and attitude of our after – sales team during your interaction?(score: )
- How satisfied are you with the technical knowledge and problem – solving ability of our after – sales staff?(score: )
- Based on your experience, how likely are you to recommend RIPPAGROUP excavators to friends or colleagues?(score: )
Your feedback is vital for us to improve our service. If you have additional comments or suggestions, please feel free to add them below.
Thank you again for your time and support.
We look forward to serving you better in the future.
Kind regards,
RIPPA GROUP
